Ek99 Privacy Policy — User Data Protection
This policy explains how ek99 collects, uses, stores, and protects the personal information of our platform users. We are committed to handling your privacy with transparency and responsibility.
Last updated: 2026. This policy applies to all registered users and visitors of the ek99 platform.
1. Information We Collect
To deliver a secure, personalised, and fully functional service, ek99 collects several categories of information from users. This information is gathered directly through the registration and platform usage process, or automatically via standard tracking technologies.
Account Information
When you register an account with ek99, we collect your username, email address, phone number, date of birth, and encrypted password. This information is required to verify your identity, manage your account, and keep your activity on the platform secure.
Payment Information
All transactions on the ek99 platform are processed in MYR (RM). We may retain transaction records such as deposit amounts, payment methods used (FPX, e-wallets), and withdrawal history. Sensitive details such as full bank account numbers are not stored directly by ek99 and are handled through secure payment providers.
Device & Browser Information
We automatically collect technical information including device type, operating system, web browser, IP address, and screen resolution. This data is used to ensure the platform performs correctly across all devices, including Android and iOS mobile phones.
Usage Data
We record in-platform activity such as games played, bets placed, active session duration, and user preference settings. This data helps us understand how users engage with the platform and improve the overall experience.
2. How We Use Your Information
Ek99 uses collected information solely for legitimate purposes directly related to delivering platform services. We do not sell or rent users' personal data to any third party for marketing purposes without consent.
Collected information is used for the following purposes:
- Manages and verifies user accounts and processes new registrations.
- Processes deposits and withdrawals in MYR (RM) securely and accurately.
- Detects and prevents fraud, money laundering, and unauthorised access.
- Provides customer support and resolves user complaints and enquiries.
- Sending important notifications regarding your account, transactions, and platform policy updates.
- Improves platform functionality and design based on real usage patterns.
- Complies with applicable legal and regulatory requirements.
We will only use your information for the purposes stated in this policy, or for other purposes to which you have given explicit consent.
3. Cookies & Session Tracking
The ek99 platform uses cookies and equivalent tracking technologies to enhance the user experience, maintain login sessions, and understand how the platform is used. Cookies are small text files stored on your device when you browse a website.
Types of cookies we use:
- Session cookies: Used to maintain your login status while using the platform. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves personal preferences such as display language and account settings for a more convenient experience on return visits.
- Analytics cookies: Collects aggregated, anonymised data on how users interact with the platform, for internal improvement purposes only.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality, including your ability to stay logged in or access specific features.
Ek99 does not use third-party cookies for targeted advertising or sell user behaviour data to external advertisers.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
All ek99 user data is stored on servers protected with industry-standard SSL encryption. Access to user data is strictly limited to authorised personnel and only for legitimate operational purposes.
Ek99 retains account information for as long as the account remains active, and for a defined period after account closure to comply with legal requirements and internal audit needs. Financial transaction data is retained in accordance with the timeframes prescribed by applicable financial compliance regulations.
Third-Party Sharing
Ek99 does not sell, rent, or share users' personal information with third parties for commercial purposes. However, we may share information in the following limited circumstances:
- With approved payment service providers to securely process transactions in RM.
- With legal authorities or regulators where required by law or court order.
- In cases involving suspected fraud or illegal activity where disclosure is necessary to protect the platform and its users.
- With its successor entity in the event of a merger or business acquisition, subject to notification to affected users.
5. User Rights, Policy Changes & How to Contact Us
User Rights
As an ek99 platform user, you have the following rights regarding your personal information:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information via your account settings or by contacting customer support.
- Right to Deletion: Under certain circumstances, you may request the deletion of your personal information. Such requests are subject to applicable legal retention obligations.
- Right to Withdraw Consent: You may withdraw consent for specific uses of your data at any time, though this may affect access to certain services.
Policy Changes
Ek99 reserves the right to update or modify this privacy policy at any time. Material changes will be communicated to users via platform notifications or registered email. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the ek99 support team via email: [email protected]
For general enquiries, you may also refer to the FAQ which covers topics related to privacy and account security. We aim to respond in a timely manner and ensure every enquiry is addressed thoroughly.